Frequently asked questions
Quick answers to the most common questions — delivery, payment, warranty, returns and discretion.
2026-06-04
Orders placed before 14:00 CET on a working day usually ship the same day. GLS delivery within Slovenia takes 2–5 working days, Croatia 3–5 working days, other EU countries 3–10 working days. Tracking is emailed to you.
Yes. The outer packaging is a neutral cardboard box with no logo and no description of the contents on the label. The sender is Viagostar d.o.o. — a company name that reveals neither the shop nor the line of business. Full details in the Discreet delivery note.
We accept Visa, Mastercard and American Express (processed by Mollie with 3-D Secure), Apple Pay, Google Pay, PayPal, Klarna, local payment methods depending on your country, and bank transfer against a proforma invoice. Cash on delivery is available in Slovenia and Croatia, for delivery to an address only, with a €1.99 surcharge. We do not accept cryptocurrencies. For businesses we can issue a pro-forma invoice with VAT. The exact set for your delivery country is shown at checkout.
No — the transaction appears on your bank statement as "VIAGOSTAR" (the company name) with your order code, no shop name.
Yes, within the EU statutory 14-day right of withdrawal. For intimate-use items, there is a legal limitation — they can be returned only if the protective seal or hygiene wrap is intact. Procedure in the Returns page.
All items carry the statutory warranty for material defects (2 years for consumers). Send the complaint with description and photo to support@viagoshop.com — we reply within 5 working days and provide return instructions at the shop's expense.
Every product we stock uses body-safe materials: medical-grade silicone, phthalate-free ABS, paraben-free lubricants. Composition and materials are listed on each product page. If the manufacturer does not publish ingredients, the item does not enter the catalogue.
Yes. At checkout enter your VAT ID and company name; the invoice will be issued with VAT and ready for your accountant. For larger orders email support@viagoshop.com — we will prepare a pro-forma invoice and discuss volume discount.
We ship to Switzerland, United Kingdom, Norway, USA and Canada. Shipping cost and customs information appear in the cart once you enter the address. For other destinations email support@viagoshop.com — we will check if delivery is feasible.
The shop does not store card details (processed by Mollie). Addresses and order history are stored while you have an account with us. You can request export or deletion under GDPR — procedure in the Privacy policy.
Fastest by email: support@viagoshop.com — same-working-day reply. Phone is for quick questions — contact details on the Contact page.
