Terms and Conditions

1. Seller Information

The ViagoShop online store is operated by:

Viagostar d.o.o., Gerbičeva ulica 110, 1000 Ljubljana, Slovenija, company registration number 8742472000, VAT ID SI25657755, email info@viagoshop.com, phone +386 30 741 481.

2. Validity

These terms govern the relationship between the seller and the buyer in the online store. By placing an order, the buyer confirms acceptance of these terms. The terms apply from the date of publication until a new version is issued.

3. Store Access and Age Restriction

The store is intended exclusively for persons aged 18 and over. Every visitor must confirm their age before entering. The seller reserves the right to refuse an order if there is reasonable suspicion that the buyer is not of legal age.

4. Prices

All prices are stated in euros (EUR) and include value-added tax. Shipping cost is shown separately before checkout. Prices apply at the moment the order is placed and do not change for orders already submitted.

5. Placing an Order and Conclusion of Contract

The buyer places an order by adding products to the cart, entering delivery details and choosing a payment method. The contract is concluded when the seller receives the order and confirms it by email. Each order receives its own number used as a reference in all further communication.

6. Payment Methods

Payment is possible via:

• credit or debit card (Stripe, Mollie or equivalent provider — TBD),
• direct bank transfer,
• cash on delivery (where available).

Payments are processed by an external payment provider with its own security infrastructure (PCI DSS).

7. Delivery

We deliver via a partner courier service within Slovenia and the EU. Expected delivery time is 2–5 working days within Slovenia and 3–10 working days to other EU countries, counted from payment confirmation. The delivery time is indicative and may vary in exceptional cases. Shipping costs are shown before checkout.

Shipments are packaged discreetly, with no visible markings of the contents or the seller.

8. Right of Withdrawal

In accordance with Article 43 of the Slovenian Consumer Protection Act (ZVPot), the consumer has the right within 14 days of receipt of goods to notify the seller of withdrawal from the contract, without giving a reason.

Send the withdrawal notice to info@viagoshop.com or by post to Gerbičeva ulica 110, 1000 Ljubljana, Slovenija. The goods must be returned within 14 days of the withdrawal notice. We refund payment within 14 days of receiving the withdrawal notice; we may withhold payment until the returned goods are received or proof of shipment is provided.

Exceptions to the Right of Withdrawal

In accordance with Article 43.č, paragraph 4 of ZVPot, the consumer DOES NOT have the right to withdraw from the contract for:

• sealed goods which are not suitable for return due to health protection or hygiene reasons and which the consumer has unsealed after delivery (most products in our range),
• goods made to the consumer's specifications or clearly personalised,
• goods which are perishable or have a short expiry date,
• sealed audio and video recordings or computer software where the consumer has broken the seal after delivery.

For products falling within these exceptions, this is clearly marked on the product page.

9. Material Defects and Warranty

The seller is liable for material defects in accordance with ZVPot. A material defect is recognised if:

• the product lacks properties necessary for normal use or those that can reasonably be expected,
• the product lacks expressly agreed or advertised properties,
• the product does not conform to the sample or model.

File complaints within 2 months of discovering the defect (no later than 2 years from receipt) by emailing info@viagoshop.com with a description and photo. The seller will respond within 8 days.

10. Complaints and Dispute Resolution

Send complaints to info@viagoshop.com. We will respond within 8 working days.

The EU Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025 and is no longer available for submitting disputes.

The seller does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a dispute that the consumer could initiate under ZIsRPS.

11. Applicable Law and Jurisdiction

All relationships are governed by the law of the Republic of Slovenia. Disputes that cannot be resolved amicably fall within the jurisdiction of the competent court in Slovenia.

12. Changes to Terms

The seller reserves the right to amend these terms. Changes apply from publication on the website. Orders already placed are governed by the version in force at the time of placement.

13. Contact

For any questions we are available at info@viagoshop.com or +386 30 741 481.